Thanks for your interest in Unique Treasures. In business since 2003, our mission is to provide the best values in home and garden wrought iron decor. Our sales office is located in Lodi, California, however, our products are shipped directly to you from the manufacturer, located in Fabius, NY.
Contact email: Returns for
any reason will not be accepted after 30 days. When returning items for reasons other than damage or defect the customer is responsible for all shipping and handling fees. The refund amount of any
regular "free shipping", or "6.95 (discounted/flat rate)", item will be reduced
by the amount of the full original shipping and handling fees charged by the manufacturer, if returned for any reason other than product defect.
This store has a minimum purchase setting of $9.95. Purchases below that amount will not be able to complete checkout.
If the billing address you use for your credit card is different from the address we will be shipping to, please provide both addresses where provided.
We must have the correct billing address for your credit card, unless you are checking out with PayPal. The credit card companies use the number in the address line (either a house number or a PO Box number) as a security check. They also use the zip code for security. These are in addition to the three (3) digit security code that is on the back of your credit card. If at least two of these check points do not match the information held by the issuing bank for your credit card, your order will be cancelled for security purposes.
Standard shipping is two to ten business days, depending on warehouse stock. Custom items are normally shipped in four to six weeks. Non-standard electrical wall covers are considered custom/made-to-order and may take as long as 16 weeks for shipment. (These are cut only once per quarter.) This does not include time in transit to the final destination.
Ground shipments will be made via UPS unless the supplier deems another shipper as the 'best way' for fastest delivery and minimal chance of damage during shipment. Please allow up to three weeks from the time your order is placed for delivery of stock items, depending upon your location.
*Some products will occassionally be shipped via USPS Priority Mail or Parcel Post due to size or location. This change will only be made if it is at a cost savings. Any savings will be passed on to our customer. Always supply a physical street address for delivery as UPS and Federal Express do not deliver to Post Office boxes. We do not ship to APO or FPO boxes at this time. We do not ship outside the 48 contiguous United States.
Sales Tax of 8% will be added to orders shipped to a California address. Sales tax will be shown both in the shopping cart and on the invoice.
Check your shipment upon receipt. Defective items will be replaced at no charge to the customer upon return receipt of the defective merchandise. We must be notified within three (3) business days of receipt. Return shipping costs for damaged or defective merchandise will either be prepaid (return tag will be provided in most instances) or refunded (copy of receipt is required) depending on shipping method and return location.
In cases of carrier damage, pickup will be arranged. Product must be packaged in the original shipping carton.
***YOU MUST HAVE A RETURN AUTHORIZATION OR NO CREDIT WILL BE ISSUED. THE ITEM WILL EITHER BE RETURNED AT THE BUYERS EXPENSE OR SCRAPPED.***
Please do not ship an item for return without a Return Authorization!
No refund will be made without a return authorization.
Return shipment of non-damaged/non-defective items must be prepaid by the customer.
If you receive a defective item contact us at firstname.lastname@example.org within three (3) business days of receipt. (Due to the nature of our product, defective items are very rare.)
The manufacturer reserves the right to charge up to a 20% restocking fee on returns for any reason other than product defect. (This is a very rare occurrence.) No shipment is accepted without a return authorization. A return authorization is needed to link the item(s) being returned with the original order. Refund will be made once the shipment has been received and identified by the manufacturer.
Custom items are non-cancellable and non-returnable. Made-to-order items are considered custom and are non-cancellable and non-returnable.
Return Authorizations are valid for 21 days from the date of issue. Shipments received by the manufacturer after that timeframe will be returned at the customer's expense or scrapped. No refund will be issued.
any reason will not be accepted after 30 days.
When returning items for reasons other than damage or defect the customer is responsible for all shipping and handling fees. The refund amount of any regular "free shipping", or "6.95 (discounted/flat rate)", item will be reduced by the amount of the full original shipping and handling fees charged by the manufacturer, if returned for any reason other than product defect.
Need more information regarding one of our items? Placing an order for a group? Contact us for additional information.
The shipping weights in our system are based on the packaged weight of individual items. If you have a question regarding shipping of combined items, please contact us.
All Village Wrought Iron decorative wrought iron items are manufactured in the USA and ship directly from the factory to our customers!
Village Wrought Iron's powder coatings and associated manufacturing processes, as regards the regulations for Restriction on Hazardous Substances (ROHS), contain none of the following substances: Mercury, Lead, Hexavolent Chromium, Cadmium, Polybrominated Biphenyl (PBB), and Polybrominated Diphenyl Ether (PBDE).
* Coupons/Promotions cannot be combined.
** At this time we are unable to ship outside the 48 Contiguous United States.